The Topps customer service department is open only from 9 a.m. - 4 p.m. EST. Lucky for me I live in the eastern time zone. You folks out west are really limited as to when you can call. That being said, the times are still very inconvenient. I had to call from school.
I called at 1:10 p.m. The message was that I was eighth in line to be helped and the wait time would be 20 minutes.
I finally got help at 2:20 p.m. An hour and ten minutes on hold is not good customer service.
Some of the comments for yesterday's post mentioned that I at least had some Chrome cards that I could look at while I waited for the Cubs set I actually ordered.
Nope. The first thing the service rep said was that I'd have to send the Chrome cards back. I would be getting a prepaid label from FedEx via email. I'm writing this at 8:30 p.m. and still no email, no label.
I asked that the Cubs World Series cards be sent out as soon as possible. The response was that I'd get my cards when Topps got the Chrome back from me. He did say he'd try to get the cards sent before the Chrome cards were received, but he couldn't make any promises.
Yet, very believable.
So the recap:
- 70 minutes on hold
- I have to send the cards back
- I haven't got the return label
- I don't get my cards that I paid for and they screwed up with until they get their cards back.
Yes my friends, customer "service."