Saturday, April 23, 2011

A Reply From Topps

A few weeks ago I wrote about Starlin Castro's black leather card, which had his name spelled wrong.

I also sent an email to Topps to see if the error would be corrected. Within minutes of sending the email, I got an autoreply that stated I should received a response from Topps within two business days. Of course, I never heard back.

The autoreply had a spot to go if the issue remained unresolved. I consider getting no response "unresolved." So I clicked and sent the following:

I sent the following email on April 5. The same day I received an autoreply stating that I should get a response in 2 business days. Twelve days later I'm still awaiting a response. PLEASE RESPOND!!

This time I actually got a response from Topps; specifically from "Amanda." However the response I got seemed like a form answer:

Thank you for taking the time to write with your question, and please accept our apologies for any confusion.

We appreciate all feedback from our customers and will use this information to help us improve our Products and our service. Unfortunately the card mentioned will be considered error cards and Topps will not issue replacements or refunds of any sort for this product. (the bold is mine...WW)

We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: 1-800-489-9149, or by if you ever have any other questions, comments or suggestions. A customer service representative will be available to answer your questions between the hours of 8:30am - 4:30pm (EST), Monday through Friday.

Thank you once again for taking the time to write. We appreciate your interest in Topps products and hope you continue to enjoy our site.


Customer Service team

I got the answer I expected....Topps will do nothing. No refund, no replacement. In my optimistic, Cubbie dream world, Topps would have apologized for making such a blunder and made up 99 replacements. Of course, in that same dream world, the 1969 Cubs would have blazed through September and October, Leon Durham would have fielded the grounder in game 5 in 1984, Steve Bartman would have pulled his hands back, and Lou Piniella would have led the Cubs to back to back World Series titles.

But reality says that the Cubs blew it again and again and Topps doesn't have customer service, they have customer lip-service. I hate reality!


  1. As if being a Cubs fan isn't bad enough, but then Topps comes along and craps up things even worse. Usually, I have no sympathy for Cubs fans, but in this case, I feel for you. :)

    Seriously, I'm sorry to hear about your customer lip-service issue with Topps. Who knows...maybe that card will be worth a few bucks on the secondary market because it's an error card.

  2. That stinks, but it's still a cool card to have.

  3. I don't think it's really a big deal they aren't going to replace the card. Errors and misprints are a common part of the hobby history. The anomaly of it is actually kind of neat if you ask me. The bigger deal is the poor response time - if they sent you an email saying "we'll get back to you in 2 days" - they should do so.